points for introducing and working with quotation. EVERYONE should look at this: http://www.nutsandboltsguide.com/quotin
In addition, all quotation/citation must follow MLA Style guide, in either first footnote (or endnote) or in text style.
MLA In-text citation style and examples of many document types, including online citations: http://www.nutsandboltsguide.com/mla.ht
MLA First footnote style: http://dept.dawsoncollege.qc.ca/stylesh
On actions and verbs and the passive voice: http://www.nutsandboltsguide.com/clarit